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PetFits Ltd Terms of Service

Last updated: 01 April 2024

Welcome to PetFits Ltd (“PetFits”, “we”, “our”, or “us”), accessible at https://pet-fits.com. 

These Terms of Service are a contractual agreement between you and PetFits Ltd, a company incorporated in the United Kingdom, with a registered office at 35-37 Ludgate Hill, Office 7, London, England, EC4M 7JN  (“PetFits,” “we,” “us” and “our”).

By using the service, you agree to comply with and be legally bound by these Terms of Service (“terms”), whether or not you become a registered user of the service. If you do not agree with these terms you do not have the right to use the PetFits service.

Introduction
  • At PetFits, we offer a wide range of pet outfits and accessories, designed to suit any occasion.
Pricing and Payments
  • All prices displayed on our website are inclusive of taxes. Additional charges for shipping, handling, and packaging will be calculated at checkout and will be clearly disclosed before you finalize your purchase. We accept multiple payment options as shown on our checkout page.
Order Process
  • To purchase products, you must follow the steps from landing on the homepage or product page, adding a product to your cart, proceeding to the checkout screen, entering your payment and shipping information, and confirming your payment.
Delivery
  • We deliver to locations within the UK and the EU, with delivery times ranging from 3-10 working days depending on your location. We will make every effort to deliver your order within the estimated timeframe but cannot guarantee delivery times.
Cancellations, Refunds and Returns
  • You may cancel your order and seek a refund within 14 days of receiving your products. We process refunds promptly upon receipt of the returned goods, crediting them back to your original payment method. For items that arrive defective or incorrect, we offer a full refund or exchange. However, for all other issues, refunds will be at our discretion. Please note that shipping costs for returns are paid by you. Please ensure that all returns are in their original packaging. To begin this process, please reach out to our customer service team at info@pet-fits.com.
User Conduct
  • Users are expected to use the website in a manner that is ethical and in compliance with applicable laws. You should not misuse any part of our service or attempt to gain unauthorised access to any portion or feature of our service, or any other systems or networks connected to the service.
Usage Restrictions
  • PetFits strictly prohibits the unauthorised reproduction, modification, distribution, or public display of any content from our website. Using our service for illegal activities, harassment, or to disseminate malicious software is also forbidden. These actions are considered misuse of our services and can result in immediate termination of access and potential legal action.
Account Termination
  • We reserve the right to terminate your access to all or any part of our website at any time, without notice, for any reason whatsoever, including without limitation, breach of these Terms.
Intellectual Property
  • The content on our website, including text, graphics, logos, images, as well as the trademarks, are owned by or licensed to PetFits and are protected by copyright and other intellectual property laws.
Dispute Resolution
  • To ensure fair and prompt resolution of disputes, we encourage users to first contact our customer service team at info@pet-fits.com with any concerns or issues that may arise. If the matter cannot be resolved informally, we offer a mediation process where a neutral third party will assist in reaching a mutually agreeable solution. Should mediation not resolve the issue, arbitration may be pursued as a final step. Specific details regarding the mediation process, including necessary procedures and contact information for initiating mediation, will be provided upon request.
Changes to This Terms of Service
  • We reserve the right to modify these terms at any time. Changes will be posted on our website and effective immediately. You are deemed to have accepted the terms on your first use of the website following the alterations.
Modification and Termination of Services:
  • PetFits reserves the right to modify, suspend, or discontinue any part of our services at any time without notice. This includes changes to features, content, and availability of our products,
Contact Information
  • If you have any questions about these Terms, please contact us at PetFits Ltd, info@pet-fits.com.