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PetFits Ltd Privacy Policy

Last updated: 01 April 2024

Welcome to PetFits (“PetFits”, “we”, “our”, or “us”), accessible at https//pet-fits.com. We are committed to protecting the privacy and security of your personal data. This policy outlines the types of data we collect, why we collect it, how it’s used, and your rights regarding your personal data.

By using the service, you agree to comply with and be legally bound by this Privacy Policy, whether or not you become a registered user of the service. This privacy policy should be read alongside, and in addition to, our Terms of Service. If you do not agree with this privacy policy or our Terms of Service you do not have the right to use the PetFits service. 

PetFits Ltd is the data controller of the personal information we hold about you.

Personal Data We Collect
  • Contact Information: Your name, email address, and phone number are collected when you create an account or complete a purchase to facilitate order processing, delivery, and customer support.
  • Address: We collect your shipping address to ensure accurate delivery of products you purchase on our website.
  • Payment Information: We collect and process payment details through our third-party payment processors (Shopify Payments, Apple Pay, Google Pay, and PayPal) to complete transactions.
  • Browsing Data: We collect data about your IP address, device type, and browsing history through cookies to enhance site functionality and improve your user experience.
Purpose of Data Collection
  • Order Processing: Utilises contact and financial information to fulfil purchases.
  • Customer Support: Contact information is used to resolve inquiries and issues.
  • Site Optimization: Browsing data assists in site security enhancements and user experience improvements. 
  • Third-Party Sharing: Only necessary data is shared with service providers who are strictly regulated to ensure data protection.”
Sharing of Personal Data
  • Service Providers: We engage various service providers (Shopify, WordPress, GoDaddy) to manage and host our website, process payments, and ship your orders. These providers only have access to the personal data necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
  • Payment Processors: Our payment processors handle transaction data securely and are compliant with relevant financial and data protection regulations.
Data Storage and Security
  • We store your data on secure servers provided by Shopify and GoDaddy, employing robust security measures to protect your data from unauthorised access, alteration, or destruction.
Data Transfers
  • Data is primarily processed within the UK and EU. Any international transfers comply with GDPR standards, ensuring an adequate level of data protection.
Consent and Cookies
  • Consent for collecting personal data is obtained explicitly via clear affirmative action. We use cookies to enhance site functionality, which you can manage and consent to through our cookie consent tool.
Data Breach Notification
  • In the unlikely event of a data breach, we will promptly notify you and the appropriate regulatory authorities if there is a risk to your rights and freedoms.
Your Rights
  • You have the right to access, correct, or delete your personal data held by us at any time. To request access, updates, or deletion of your data, please contact us at info@pet-fits.com. We will respond to your request within 30 days. For your protection, we may require that requests be sent through the email address associated with your account, and we may need to verify your identity before implementing your request.
Changes to this Privacy Policy
  • Changes to this privacy policy will be immediately posted on our website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.
Contact Us
  • For any questions about this privacy policy or your personal data, please contact us If at PetFits Ltd, info@pet-fits.com.